Refund & Cancellation Policy

We want you to know exactly what happens to your money before you pay.

1. Digital products

• You can ask for a full refund within 14 days of purchase, for any reason, once per product.
• After 14 days, we refund if the product is faulty or materially different from its description.
• When a refund is issued, your right to use the product ends and the download link stops working. Please delete any copies.

2. Custom app services

• Before work starts: full refund of the setup fee.
• After work starts, before the first preview: 50% refund of the setup fee.
• After the first preview is delivered: no refund of the setup fee, but we fix any defects against the agreed quote.
• Late delivery: if we miss the quoted date by more than 14 days for reasons within our control, you can cancel for a full refund.
• Care plans: cancel any time with 30 days' notice. Paid months are not refunded unless the service was unavailable for more than 72 hours in a row due to our fault.

3. How to request a refund

To request a refund, use our contact page with your order number (it starts with NV-). We confirm within 2 business days. Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

4. Before opening a dispute

Please contact us first. We resolve almost every issue faster than a bank dispute, and we will never refuse a refund that falls within this policy.

5. Third-party fees

Fees paid directly to Google, Apple, Meta or a domain registrar are not paid to us and cannot be refunded by us.